Almoosa Owner Associations Management Services to enhance digital customer experience

aoamsAlmoosa Owners Association Management Services (AOAMS), Dubai-based subsidiary of Salem Ahmad Almoosa Enterprises (SAAE), has unveiled a web-based portal and mobile application to provide convenient access to services and information about the real estate communities

The website and the mobile app aim to serve as the digital gateway to relevant community activities and undertakings.

According to Almoosa, the new channels are equipped with security features that are designed to deliver advanced customer experience and solutions in the digital era.

“Upon creating their personal accounts, property owners will have their own customised dashboard containing their personal details and property portfolio, among others. Users will receive direct updates regarding community activities and notifications about the newest announcements,” explained the company.

It further added, “Property owners will be able to easily and quickly monitor the requests of their tenants, who can also make their own separate accounts on the website and mobile app.”

In addition, the new gateway is set to enable users to check and monitor their payment status and progress.

Their other features include a Google map and direct access to AOAMS customer service. The full history of pending, rejected and approved requests can be viewed in the dashboard as well, while owners with multiple properties can easily switch between different communities.

Salem Almoosa, chairman and general manager, SAAE, said that the initiative is in line with the UAE’s smart transformation and innovation programmes as well as the country’s bid to achieve the highest standard of customer satisfaction and happiness.

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