YouGov: Shopping in the pandemic and the implications ahead

AdobeStock 380565268YouGov's International Omni-Channel Retail Report 2021 has analysed custom RealTime research executed across 17 global markets, linked to YouGov Profiles

The impact of COVID-19 on consumer shopping behaviour globally is profound. Understanding the cross-channel interplay and how behaviours will normalise post-pandemic will allow to drive greater penetration and trip visits.

Some of the key findings are 

• 74% of global consumers shop via both online and brick and mortar channels

• UAE has the highest proportion of people (55%) with a preference to shop clothes at brick and mortar stores.

• UAE residents are likely to shop for clothes (53%) and technology or home appliances (46%) in the next 12 months using virtual reality tools.

• Home delivery is the top benefit cited by shoppers for online retail (57%) and delivery charges are the no.1 barrier (46%).

• The key benefit of brick-and-mortar is physically experiencing a product (62%).

• The younger the cohort, the higher the interest in VR/AR suggesting favourability to use it will grow in future.

Alain Charles Publishing, University House, 11-13 Lower Grosvenor Place, London, SW1W 0EX, UK
T: +44 20 7834 7676, F: +44 20 7973 0076, W:

twn Are you sure that you want to switch to desktop version?