Volvo CE has acquired a 22% ownership share in VizaLogix, an American software-as-a-service (SaaS) firm that focuses on providing digital solutions for machine monitoring, maintenance, and technical support across various sectors, without favouring any particular brand
The agreement aligns with Volvo CE's strategy to expand its service offerings, responding to the rising demand from customers in an era where digitisation and data play increasingly pivotal roles within construction and mining fleets, as well as equipment dealerships.
“This partnership is a great fit because VizaLogix and Volvo CE have a common goal to improve customer experience through increased efficiency, uptime and productivity,” said Scott Young, head of Region North America, Volvo CE. “VizaLogix provides brand-neutral SaaS solutions that are easy to integrate and use, helping fleets, dealers and OEMs make smarter decisions.”
VizaLogix, based in Connecticut, will continue to operate independently and support multiple brands with their products to provide best-in-class support for mixed fleets operations.
“As we embark on this exciting new chapter with Volvo, we are thrilled to welcome them as a strategic minority investor in VizaLogix. This partnership marks a significant milestone for us, reaffirming our commitment to pioneering innovative solutions in the construction equipment industry and we are confident that together, we will drive even greater value for our customers and stakeholders,” said Shawn Bonnington, CEO, VizaLogix.
Creating Customer Solutions
VizaLogix provides a range of products that differ from, and sometimes complement, Volvo's services. Their approach to product development and market differentiation is centred on supporting mixed fleets and varied data connections. These offerings include:
1. TethrITNow: This service offers equipment and technician support, facilitating real-time collaboration across multiple channels. It includes features like video calls with augmented reality overlays, allowing users to visually highlight and mark specific areas of focus.
2. TechnicianNow: This solution streamlines technician deployment by enabling customers to request service via a mobile application. It eliminates wait times and provides real-time availability of parts and services.
3. 3602: This service offers 24/7 machine health monitoring, integrating data from multi-brand fleets into a single platform.
4. Vantage Point: This platform stores productivity and utilization data from quarry sites in a data-agnostic format, providing easy access to both real-time and historical data.
Volvo CE has a history of developing innovative services aimed at enhancing customer uptime, productivity, and safety. These include ActiveCare Direct® advanced telematics, Assist machine control systems, and productivity services such as Connected Map, Task Manager, and Connected Load Out.
“Volvo CE recognises that services are growing to be just as important to fleets as their machines, and our investment in VizaLogix extends our commitment,” Young said. “It’s by combining the right machine with the right services that users get the best solution for their unique needs.”
