Etihad Rail outlines UAE passenger service plans

The Etihad Rail has unveiled fresh details of its forthcoming passenger services, offering insight into what travellers can expect when the UAE’s national rail network begins operations later this year.

The announcement follows confirmation of the country’s long-anticipated intercity passenger rail system, positioned as a modern alternative to driving between the Emirates.

The service has been designed to reflect changing lifestyles across the UAE, with a focus on reliability, comfort and sustainability.

Azza AlSuwaidi, deputy chief executive of Etihad Rail Mobility, said the next phase marks a shift from delivering infrastructure to shaping the overall travel experience.

She noted that the ambition is to create a service people actively choose because it integrates seamlessly into their daily routines.

For commuters, predictability is central to the offering. A consistent timetable and guaranteed seating are intended to provide peace of mind, enabling passengers to plan their schedules with greater certainty.

Quiet, calm onboard environments are also expected to allow travellers to use their journey time productively or as an opportunity to rest.

Key features

AlSuwaidi said reliability remains the defining factor for daily passengers, adding that the rail network is designed to give people “useful and usable time back” rather than adding to the pressures of the working day.

Business travellers are another key demographic. Trains will feature onboard Wi-Fi, power outlets at every seat and spacious interiors, creating what the operator describes as a professional and connected setting.

The aim is to allow passengers to work, prepare for meetings or unwind while travelling between the UAE’s major commercial hubs.

Families and leisure travellers are also being targeted as core users of the service. Dedicated family seating areas and generous luggage storage are intended to make weekend breaks, holidays and visits to relatives easier and less stressful.

By removing the demands of driving, such as navigating traffic and long hours at the wheel, the operator believes rail travel can help families spend more meaningful time together.

AlSuwaidi highlighted that 2026 has been designated the UAE Year of the Family, noting that rail journeys can offer uninterrupted shared time that is increasingly rare in modern life.

The passenger experience has also been developed to reflect a distinct Emirati identity. From station architecture to onboard design, the network aims to embody national values centred on safety, quality and hospitality.

Officials say international best practice and rigorous operational standards will underpin the system, reinforcing confidence among citizens and residents alike.