FedEx brings smart logistical solutions to the UAE

FedEx has launched FedEx Surround in the UAE, an intelligent monitoring and intervention solution that aims to improve logistics and supply chain management.

The tool, which is built on near real-time visibility, AI-powered predictive analytics, and sophisticated handling capabilities, offers businesses unparalleled shipment visibility, control, and reliability.

It can forecast anticipated shipping disruptions, allowing FedEx and its customers to make quick, educated decisions.

With three service levels—Select, Preferred, and Premium—the tools serve a wide range of industries, including healthcare, aerospace, automotive, and high-tech, by delivering vital updates and interventions to maintain the integrity and timely delivery of important shipments.

FedEx Surround monitoring and intervention offers three important benefits to its customers:
• The Surround dashboard offers near real-time global visibility and predictive analytics with AI and a multi-sensor SenseAware ID device.
• The special handling code improves operational capability, allowing for prioritised boarding and handling, cold chain support, and in/out of network intervention.
• 24/7 expert support provides proactive monitoring and intervention with dedicated teams at hubs, ramps, and stations, including customised reporting for customers.

A host of digital tools

“At FedEx, we are constantly innovating with data-backed intelligent solutions to meet the evolving needs of our customers,” said Nitin Navneet Tatiwala, vice president of marketing and air network for FedEx Middle East, Indian Subcontinent, and Africa.

“We are continuously learning from the millions of packages moving through our network each day – identifying patterns, trends, and cause-effect relationships – and using these insights to enhance our services in a more focused way. The launch of FedEx Surround is a game-changer for businesses relying on just-in-time delivery and critical shipments. It empowers businesses to smartly intervene in real-time, ensuring that shipments are not only monitored, but also actively managed to mitigate potential disruptions, enhancing decision-making, and ensuring peace of mind every step of the way.”

The introduction of FedEx Surround is consistent with the company's overall commitment to advancing global commerce via smart innovation, the company said in a statement.

Along with this monitoring and intervention solution, FedEx provides a comprehensive suite of other digital tools, including FedEx Delivery Manager, an interactive delivery solution that provides customisable delivery options and alerts, and the FedEx Import Tool, which streamlines the import process, improving efficiency, compliance, and the overall end-to-end shipment journey.

These digital solutions readily interact with the company's existing extensive shipping and tracking capabilities.

The global logistics provider has invested heavily in technology, providing sustainable solutions to the world. A few years a ago, it launched the beginning of electric vehicle (EV) trials in the UAE, where one-tonne electric trucks combine low-energy consumption and high performance. Read the full story here: FedEx Express advances sustainable operations with electric vehicle trials in the UAE