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KIZAD collaborates with Maqta Gateway to roll out digital services

Real-time analytics and status updates allow customers to make better informed decisions on services. (Image source: KIZAD)

Khalifa Industrial Zone Abu Dhabi (KIZAD), a subsidiary of Abu Dhabi Ports, has rolled out a set of digital services in collaboration with Maqta Gateway, developer and operator of the first port community system in the UAE

The rollout brings the total number of KIZAD digital services to 84, which are available to customers through the online portal.

The range of services includes online payments; submission and processing of free zone applications; visa and ID card services; entry permits; establishment cards; and notarisation and attestation services and more. Moreover, the system is mobile responsive and equipped with advanced features including SMS notifications, real-time updates to enhance customer experience.

The KIZAD digital services, available through Maqta Gateway, enable customers to view all services offered by KIZAD for Free Zone and Domestic Economic Zone customers. Customers can track the status of their requested services and view and download documents required for the completion of the process.

Mohamed Ghareeb, vice-president of service delivery, IZ, KIZAD, said, ?The convenience of our customers has always been a top priority for KIZAD. Rolling out this new set of services means that our customers now have a broader set of services which they can avail online, from a place of their convenience and a time of their choosing.?

?Through the digital services, customers can make informed decisions based on real-time analytics, and get up to the minute updates on their service requests. As we continue to bring more services online, the digital submission of documents also means that we are well on our way to completely paperless transactions in the future.?

Rashid Al Hosani, commercial director, Maqta Gateway, commented, ?Our collaboration with KIZAD on the launch of digital services will benefit more than 600 companies with an enhanced customer experience through optimised processes, with significant reduction in paperwork, administration and processing times, in addition to eliminating the need for physical visits to customer service centres."

Additionally, KIZAD announced that as part of keeping customers safe during the coronavirus pandemic, all documents required for any services could be submitted digitally.

 

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