Abu Dhabi energy sector enters digital transformation era

Abu Dhabi energy DoEThe Abu Dhabi energy sector plays a pivotal role in driving the government’s smart transformation with an integrated plan to digitise all services it provides to customers, making them accessible from authorised digital platforms across the emirate

The energy sector boasts a solid digital infrastructure that enabled it to transfer most services to digital platforms, as part of plans to expedite transactions and provide water, electricity, and licensing services, among others, in accordance with the highest global standards of quality and efficiency.

The Abu Dhabi energy sector offers 109 e-services, 47 of which are from the Abu Dhabi Distribution Company, 51 from Al Ain Distribution Company, and 33 form the sum of the Abu Dhabi Department of Energy’s e-services. All in all, e-services make up 76.2% of all 143 services, 55 of which are from the Abu Dhabi Distribution Company and 55 from Al Ain Distribution Company.

In recent months, the Abu Dhabi energy sector’s smart services helped ensure business continuity as authorities implemented precautionary measures to contain the outbreak of the novel Coronavirus (COVID-19) pandemic. Entities across the sector offered more of their services through their digital online platforms, as well as through ‘TAMM’, the unified digital services platform of the Abu Dhabi government.

Mohammed bin Jarsh Al Falasi, undersecretary of the Abu Dhabi Department of Energy (DoE), said, “The Abu Dhabi Government provides all necessary means and technical support to expedite and enhance the digital transformation in the energy sector, as well as other vital industries in the emirate. This, in turn, supports efforts to implement the vision and directives of the wise leadership to establish Abu Dhabi as a global role model for smart cities.”

He added, “Customers around the emirate enjoyed uninterrupted access to high-quality services throughout the COVID-19 crisis, which reflected the sector’s proactive vision towards smart transformation as an integral part of comprehensive development plans for the sector at large.”

Al Falasi further explained, “In the months ahead, we look forward to enhancing our joint efforts to digitise nearly 92% of the sector’s services, offering them to the public via the available online platforms, most notably through ‘TAMM’. Energy is one of the most vital sectors in the emirate; it represents a key pillar of Abu Dhabi’s smart transformation plans, given the importance of its services and the role it plays in supporting the emirate’s sustainable development.”

Meanwhile, the total number of transactions completed online or through digital platforms in the first half of 2020, hovered around two million, 1.59mn of which were processed by the Abu Dhabi Distribution Company, more than 400,000 by Al Ain Distribution Company and 13 by the Abu Dhabi Department of Energy

The three entities’ digital channels were used at the notable rates of 96%, 95%, and 100%, respectively, during said period.

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