Mattar Mohammed Al Tayer, director-general, chairman of the board of executive directors of the Roads and Transport Authority (RTA), and Abdullah Mohammed Al Basti, secretary-general of Dubai Executive Council, have launched the licensing intelligent operations centre (LIOC)
The centre has three sections: drivers licensing operations, vehicles licensing support and smart monitoring.
They toured the smart monitoring centre and heard a briefing from the CEO of the licensing agency, Abdullah Yousef Al Ali, about the centre, which monitors the performance of licensing service providers in Dubai. It covers 28 vehicle testing centres and 19 vehicle driving institutes branches besides monitoring commercial activities and heavy trucks remotely.
The centre has 10 systems that support remote smart monitoring and inspection operations. These systems relate to vehicles safety, sensing of theoretical training rooms, drivers training, commercial licensing, vehicle rental, geographic tracking, electronic licensing, centricity of technical testing, cameras management and measuring weight and dimensions of vehicles on the move.
The centre aims to improve transport and traffic safety and reduce accidents and fatalities by strengthening the oversight of driving institutes and enhancing the environmental sustainability of transportation by intensifying the monitoring of vehicle technical testing centres. Additionally, it seeks to improve and sustain smart government solutions and services through smart methods developed at the centre. The centre will cement the relationship with service providers and strategic partners, and step up compliance with the applicable laws and regulations.
Smart monitoring
The director of licensing activities monitoring Mohammed Nabhan briefed about the operational efficiency of the smart monitoring centre, which has seen 100% improvement between 2017 and 2020, and the improvement rate is set to shoot up to 400% by 2023.
The plan envisages the introduction of the Robotic Monitoring Inspections System, which links CCTVs with big data systems fitted with automatic notifications. It also involves using artificial intelligence to analyse camera footage without human intervention. The aim is to enhance operational governance through the Video Automation Management System, and link with more than 2,000 surveillance cameras to expand the scope of the remote monitoring.
Customer?s journey
Al Tayer and Al Basti then toured the Vehicle Licensing Support Centre, which caters to the governance of the licensing and electronic traffic system through facilitating the customer?s journey, and lending support to 47 centres running vehicle licensing services in addition to 17 government departments. The number of vehicles registered in the emirate is estimated at 1.8 million vehicles.
The two leaders listened to a briefing about the drivers licensing presented by Mansour Al Falasi, director of Drivers Licensing. The briefing included the three main operational tasks, the first is drivers' testing services, which consists of seven systems, 187 examiners and supervisors, 2222 testing vehicles, 2,500 tests per day, and 500 videos per day. The second is the institutes' services which involve providing support to 242 partners and service providers, 2,500 driving instructors, 4,000 training hours per day, in addition to dealing with about 300 support requests daily to support driver licensing operations.
